OLI Support, making the customer successful
OLI strives to deliver first-class service to our customers with our industry-leading expertise in simulation, electrolyte chemistry, and real-life applications.
Support Tiers
| Feature Description | Bronze | Silver |
|---|---|---|
| Support | ||
|
Phone and Web Support (Initial response time) |
16hrs | 8hrs |
|
Technical Support (hours per year) |
Unlimited | Unlimited |
|
Advanced Application Troubleshooting (8hrs per year) |
None | Included |
|
Disaster Recovery
(license, dedicated virtual machine, 8 hours of remote support) |
None | Included |
| Training | ||
|
On-demand web training videos (pre-recorded) |
Unlimited | Unlimited |
|
OLI-scheduled public training class (Number of classes per named-user – additional classes available at extra charge) |
None | 1 |
THE OLI SUPPORT TEAM
Industry experts delivering value through OLI products and services to our customers
With over 100 Years of collective industry experience, our support team has the knowledge and capability to exceed traditional simulation software expectations.
Sean Chambers
Saher Jasvi
Senior Technical Sales Consultant
OLI WIKI
The OLI Wiki
Visit our OLI Wiki for product install information, tips, use cases, and general knowledge on thermodynamics and electrolyte solutions. With over 2,000 pages of content, you’ll find the inspiration for your simulation project.
We’re here to help
Email our support desk or login to our support portal for prompt responses to your inquiries.