Support Tiers

Feature Description Bronze Silver
Support
Phone and Web Support
(Initial response time)
16hrs 8hrs
Technical Support
(hours per year)
Unlimited Unlimited
Advanced Application Troubleshooting
(8hrs per year)
None Included
Disaster Recovery
(license, dedicated virtual machine, 8 hours of remote support)
None Included
Training
On-demand web training videos
(pre-recorded)
Unlimited Unlimited
OLI-scheduled public training class
(Number of classes per named-user – additional classes available at extra charge)
None 1

THE OLI SUPPORT TEAM

Industry experts delivering value through OLI products and services to our customers

With over 100 Years of collective industry experience, our support team has the knowledge and capability to exceed traditional simulation software expectations.

Jim Berthold

Vice President of Client Support

Sean Chambers

Saher Jasvi

Senior Technical Sales Consultant

Diana Miller

Applications Engineer and Pre-sales Lead

Leslie Miller

Application Engineer

OLI WIKI

The OLI Wiki

Visit our OLI Wiki for product install information, tips, use cases, and general knowledge on thermodynamics and electrolyte solutions. With over 2,000 pages of content, you’ll find the inspiration for your simulation project.

We’re here to help

Email our support desk or login to our support portal for prompt responses to your inquiries.