OLI Support, helping the user succeed
OLI strives to deliver first-class service to our customers with our industry-leading expertise in simulation, electrolyte chemistry, and real-life applications.
THE OLI SUPPORT TEAM
Industry experts delivering value through OLI products and services to our customers
With over 100 Years of collective industry experience, our support team has the knowledge and capability to exceed traditional simulation software expectations.
Vice President of Client Support
Testing Engineer & Tech Support
Senior Applications Engineer and Pre-sales Lead
Senior Application Engineer
Phone and Web Support
(Initial response time)
(hours per year)
Advanced Application Troubleshooting
(8hrs per year)
(license, dedicated virtual machine, 8 hours of remote support)
On-demand web training videos
OLI-scheduled public training class
(Number of classes per named-user – additional classes available at extra charge)
The OLI Wiki
Visit our OLI Wiki for product install information, tips, use cases, and general knowledge on thermodynamics and electrolyte solutions. With over 2,000 pages of content, you’ll find the inspiration for your simulation project.
We’re here to help
Email our support desk or login to our support portal for prompt responses to your inquiries.